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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

MHS GENESIS

The 96th Medical Group has a new prescription refill number. To request a prescription refill, call 850-493-6297 and select the Satellite Pharmacy or the Hospital ScriptCenter for your pick-up location. Patients may also request prescription refills via the MHS GENESIS Patient Portal.

Great health care is more than just appointments and treatments. With My Military Health, you’ll enjoy a simpler health care experience – with more opportunities for virtual care.

My Military Health: Improving the Patient Experience

My Military health provides more opportunities for virtual care when, where, and how you need it. Schedule a full Virtual Visit with your provider through MHS GENESIS Patient Portal or initiate a Quick Care Connect On-Demand Virtual Urgent Care Visit here.

Quick Care Connect

Training Readiness Schedule

The 96th Medical Group outpatient clinics will be closed every Wednesday, 7-9:15 a.m., for medical readiness training. To make an appointment during normal duty hours, please call 850-883-8600. Thank you for choosing us for your healthcare needs.

Visit our new Virtual Education Center!

The Defense Health Agency’s Virtual Education Center is an online educational platform with more than 50,000 resources covering 60 medical topics. The Virtual Education Center puts the power in your hands to research health topics before you talk to your provider.

Health care delivery system becomes virtual, digital

The 96th Medical Group is one of a few Defense Health Agency medical facilities collaborating to create a new, patient-centric health care model. The intent of the innovative model is to change how patients access care and how providers deliver care.

Defense Health Agency Launches New Digital Health Care Tools at Five Military Hospitals

Connect With Us on Facebook!

Want another way to connect with your military treatment facility? Connect with us on Facebook! We welcome you to join our social community, where we share important information and updates.