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Frequently Asked Questions (FAQs)

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96th Medical Group - Eglin Air Force Base FAQs

How do I make an appointment?

Call 850-883-8600 to schedule an appointment. You can also schedule appointments with your Primary Care Manager through the MHS GENESIS Patient Portal.
How do I enroll in the facility?
You may enroll or transfer your TRICARE Prime enrollment to the 96th Medical Group by calling Humana Military at 1-800-444-5445, or on humanamilitary.com.
How can I find out who is my Primary Care Manager (PCM)?
You can check your PCM on humanamilitary.com by logging into your beneficiary account. Once logged in, select the patient’s name to display their eligibility, program, and PCM name.

You may also check on milConnnect at https://milconnect.dmdc.osd.mil/milconnect/. Once logged in, select “view my health care coverage” to view your medical plan, who your PCM is, and the enrollment period.
How can I obtain results or view my record?

You can view your current health records using MHS GENESIS Patient Portal. You can view your historical health records electronically by logging into TRICARE Online. The MHS is working on a solution to be able to view all your records in one location; however, you will need to continue accessing both portals until the capability is available. Go to the MHS GENESIS Resources page for more information.

In addition, you can visit Medical Records, which is located by the main hospital entrance, past the pharmacy windows and immediately to the right of the immunizations clinic. Hours of operation are Monday - Friday, 7:30 a.m. - 3:30 p.m.
What is the best way to find information about the 96th Medical Group?
Beneficiaries can stay most up to date with information by following the 96 MDG Facebook page in addition to checking the eglin.tricare.mil website.

Pharmacy FAQs

Where can I fill my prescription?
All new electronic prescriptions from off-base providers can be filled at the Satellite Pharmacy by calling 850-883-8000.

All new electronic prescriptions from 96th Medical Group providers are filled at the 96th MDG Main Pharmacy.

All refill prescriptions can be picked up at the Satellite Pharmacy or Script Center pickup site located at the BX and requested by calling 850-883-8160.

Prescriptions can also be filled through Express Scripts TRICARE Mail Order Program and can be delivered straight to your doorstep. Please visit Express Scripts Home Delivery for more information (co-pays may apply).

If you would like information on whether your medication is stocked at the Eglin AFB Pharmacy, please visit the TRICARE Formulary Search Tool.
Under what conditions do patients utilize the main hospital pharmacy as opposed to the Satellite Pharmacy?
The in-hospital (main) pharmacy fills new prescriptions after an appointment with an Eglin hospital provider. All beneficiaries, regardless of status, must use the satellite pharmacy for all prescription refills and for new scripts placed from off-base providers.
What is the most efficient way to get my new prescription filled?
The most expedient way for the 96th MDG to receive a prescription from off base is to have your provider send it electronically to our pharmacy. Per Florida law, controlled substances must be prescribed electronically. To activate your prescription most efficiently, we recommend the following options:
- QANYWHERE (TEXT): Patients can text the pharmacy to activate prescriptions.
  1. Patients may text “Get in Line” to 1-833-274-5398 and follow the prompts
  2. Patients may utilize QAnywhere for both on-base script activations (main pharmacy) and off-base activations sent via e-scripts (Satellite Pharmacy)
What is the process to refill my prescription?
Your 96th MDG prescription bottle should have information on the number of refills left. You can activate your refill automatically by calling 850-883-8160 and inputting the script number(s) on your prescription bottles. You will receive a text when your refill is available for pick up at the satellite pharmacy. You may also choose to pick up at the BX ScriptCenter.
What if I am out of refills on my prescription?
If you are out of refills on your prescription, you will require a renewal.Renewals must be placed by your Primary Care Manager or the originating provider who ordered the script.Depending on the medication and stability on the medication, you may have to be seen for follow-up.If the script was written by a 96th MDG provider, you may request a renewal by messaging the provider and their team on the MHS GENESIS Patient Portal. If you are having issues logging on to the patient portal, you can place a message to your provider by calling the Central Appointments Line at 850-883-8600 and selecting the option for your clinic.

96th Medical Group Closure FAQs

Is the 96th MDG open on Air Force Materiel Command Family Days?
All clinics will be open on AFMC Family Days.
The 2023 AFMC Family Days are as follows:

Friday, Jan. 13, in conjunction with Martin Luther King Day on Monday, Jan. 16
Friday, Feb. 17, in conjunction with Presidents’ Day on Monday, Feb. 20
Friday, May 26, in conjunction with Memorial Day on Monday, May 29
Friday, June 16, in conjunction with Juneteenth on Monday, June 19
Monday, July 3, in conjunction with Independence Day on Tuesday, July 4
Friday, Sept. 1, in conjunction with Labor Day on Monday, Sept. 4
Friday, Oct. 6, in conjunction with Columbus Day on Monday, Oct. 9
Monday, Nov. 13, in conjunction with Veterans Day, observed on Friday, Nov. 10 Friday, Nov. 24, in conjunction with Thanksgiving on Thursday, Nov. 23 Tuesday, Dec. 26, in conjunction with Christmas on Monday, Dec. 25
When is the 96th MDG closed for training days?
96th MDG outpatient clinics and departments, as well as the Satellite Pharmacy, are closed on the first Wednesday of each month for Readiness Training. The Emergency Department and inpatient departments will remain open.

Urgent & Emergency Care FAQs

What should I do if I have a non-life-threatening health issue?
Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.
What should I do if I have a life-threatening health issue?
Call 911 immediately or visit the nearest Emergency Room. To reach Eglin AFB Emergency Care, call 850-883-8227. If you're seen at an off-base emergency room, contact your Primary Care Manager within 24 hours or the next business day after you receive emergency care, at 850-883-8600.
What should I do if I’m still unsure if I need urgent care?
You can speak directly to a health care professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273).
Does Eglin AFB provide emergency care services?
Yes. Call 850-883-8227 if you have a life-threatening health issue.
Does Eglin AFB provide urgent care services?
No.

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Frequently Asked Questions (FAQs)

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96th Medical Group - Eglin Air Force Base FAQs

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