Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

Can I make an appointment for the lab?
Please call 850-883-8600 to schedule an appointment with the lab.
How can I obtain results or view my record?
You can view your record electronically by logging into TRICARE Online.
Where can I fill my prescription?
All new prescriptions from off-base providers (hard copy or electronic prescribe) can be filled at the Satellite Pharmacy by calling 850-883-8160.

All new electronic prescriptions from 96th Medical Group providers are filled at the MDG Main Pharmacy.

All refilled prescriptions are filled at the Satellite Pharmacy site or Script Center refill pick up site located at the Main BX by calling 850-883-8160. The Script Center will be available for use starting August 11, 2020.

All prescriptions can also be refilled through Express Scripts TRICARE Mail Order Program and can be delivered straight to your door step. Please visit Express Scripts Home Delivery for more information (co-pays may apply).

Prescriptions can also be filled through Express Scripts straight to your door step. Please visit Express Scripts Home Delivery for more information.

If you would like information on whether your medication is stocked at Eglin Air Force Base Pharmacy, please visit the TRICARE formulary Search Tool.

What does the web transition mean to me?
While there are changes to the site look and feel, and a new URL, there are no gaps in quality or delivery. Your local MTF staff continues to manage and update the content.
Do I need to register for online secure services?
No. Your secure services will not change as a result of the website transition. Continue to use your same site and login for secure services. Visit the www.TRICARE.mil/securelogin to find your portal for secure services.
Where do I go to find military hospitals or clinics?
Use the TRICARE Military Treatment Facility (MTF) Locator at www.TRICARE.mil/MTF to search for facilities by state, name, or ZIP code.
Where can I learn more about the changes happening with the Military Health System?
To learn more about MHS Transformation, visit www.Health.mil/Transformation. For updates on the TRICARE benefit, visit www.TRICARE.mil/changes.
Why are the military hospital and clinic websites moving?
By law, the Defense Health Agency (DHA) must manage all military hospitals and clinics beginning 1 OCT 2018. The website transition is just one piece of this change. To learn more, visit www.health.mil/Transformation.
Where can I find and compare information about military hospital performance?
You can access military hospital metrics on topics such patient safety, satisfaction, quality of care, and overall ratings on the MHS Transparency Page.

What should I do if I have a non-life-threatening health issue?
Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.
What should I do if I have a life-threatening health issue?
Call 911 immediately to get emergency care if you have a life-threatening health issue or visit Eglin Air Force Base if it’s your nearest hospital. To reach Eglin Air Force Base Emergency Care, call 850-883-8227
What should I do if I’m still unsure if I need urgent care?
You can speak directly to a health professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273).
Does Eglin Air Force Base provide emergency care services?
Yes. Call 850-883-8227 if you have a life-threatening health issue.
Does Eglin Air Force Base provide urgent care services?
No.

Don't forget to keep your family's information up-to-date in DEERS.