Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Image of Eglin Air Force Base

About Us

The 96th Medical Group provides comprehensive medical care to approximately 92,000 eligible beneficiaries (active duty military members, retirees, and their families). The hospital is accredited by the Joint Commission. It currently has a six-bed intensive care unit and a 53-bed facility. As a teaching facility, the hospital has an active residency program in dentistry and family practice medicine allowing residents the opportunity to develop and enrich their clinical and academic capabilities. The 96th Medical Group provides a wide variety of outpatient services and presently supports one of the larger outpatient workloads in the Air Force.

Don't forget to keep your family's information up to date in DEERS!