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Attention TRICARE beneficiaries! You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated. Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later. You may still use the MHS GENESIS Patient Portal to refill your prescriptions. You may report issues to the DHA Global Service Center by calling 800-600-9332.
Location: Enter at main entrance, take elevator or stairs across from pharmacy windows, Second Floor
Hours: Monday through Friday, 7 a.m. to 4 p.m. Visit our FAQ page to see closures on readiness training and family days
Telephone: 850-883-9352