Pharmacy

Pharmacy services is one of the most convenient benefits for our patients. Prescription medications may be obtained at our pharmacies at no cost. Beneficiaries may also receive medications using TRICARE Home Delivery or a TRICARE Network Pharmacy. Use the TRICARE Formulary Search Tool to look up your medication. A search can tell you:

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where prescriptions can be filled
• Copayments and limitations
• Coverage review requirements and forms, such as prior authorizations
• Alternative medications, including costs

Safety

To ensure accurate dispensing of medication, technology guides the pharmacy staff at each step in the prescription filling process, minimizing the potential for human error while also reducing wait times. To help with this initiative, we recommend you request your off-base provider to send prescriptions electronically to “DOD Eglin Pharmacy.”

Efficiency

Our pharmacies process nearly 53,000 prescriptions a month. Due to the high volume of pharmacy visitors, we recommend beneficiaries become familiar with our procedures and routines. Simple measures, such as having your off-base provider send your prescriptions electronically to “DOD Eglin Pharmacy,” using Q-Anywhere to activate your new prescriptions and using the automated call-in refill service to process your refills, will minimize delays and keep operations moving as quickly and efficiently as possible.

Prescription Activation for New Prescriptions

Please note: prescriptions are NOT automatically filled after a provider places an order. It’s the patient’s responsibility to activate medications for the pharmacy to fill.
 
To expedite processing of your off-base prescriptions, ask your provider to send them electronically to “DOD Eglin Pharmacy.”

Activation Options

• Text (for new, on- and off-base prescriptions): Skip the line with Q-Anywhere! To use the Q-Anywhere service, text “Get in Line” to 833-274-5398 and follow the prompts. Learn more 
• In person (for new, on-base prescriptions): Pull a ticket at one of the hospital pharmacy kiosks.
• Phone Call (for new, on- and off-base prescriptions): Available 7:30 a.m. to 5 p.m. at 850-883-8000. You’ll receive a text notification once your prescriptions are ready for pickup. If you’ve not received pickup notifications from us before, please call 850-883-8000 to opt into the notification system.

Prescription Refills

To request refills, use the MHS GENESIS Patient Portal or call our automated refill line at 850-493-6297. Follow the prompts and select the location option for where you would like to pick up your refills:

• Option 1: Eglin Satellite Drive-thru
  • Hours: Monday-Friday, 7:30 a.m. to 5 p.m.
  • Before visiting our drive-thru, please wait to receive a notification that your prescriptions are ready for pickup. If you’ve not received pickup notifications from us before, please notify a pharmacy staff member to opt you into the notification system.
• Option 2: Hospital ScriptCenter Kiosk
  • Hours and Location: 24/7, located in the Eglin hospital across the Emergency Room.
  • When: Prescriptions called in before 11:59 p.m. on Mondays will be ready for pick up the following day (Tuesday after 1 p.m.); prescriptions called in before 11:59 p.m. on Wednesdays will be ready for pick up the following day (Thursday after 1 p.m.)
  • Please note: This is not an option for refrigerated medications.
  • First time ScriptCenter users: Have your military ID with you to establish an account (older military IDs may require a prescription number for additional validation)
• Option 3: Residents of the Air Force Enlisted Village (Hawthorne House and Bob Hope Village) using the driver prescription pick up service should select Option 3 and contact your point of contact at the Air Force Enlisted Village to get added to the pickup list.
  • The courier picks up and drops off on Tuesdays and Fridays.