Pharmacy

We fill new prescriptions and refills at no cost for covered medications for eligible beneficiaries, including:

• Active duty service members and their qualifying family members.
• Retirees and their qualifying family members.
• All other eligible beneficiaries, including TRICARE Prime and TRICARE Select enrollees.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up. Note: Filled prescriptions are held for 10 business days before being returned to stock.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DOD Eglin Pharmacy
• NCPDP/NPI number: 1598177123

If you hand carry a written prescription:

• Maintenance Medications (Routine Refills): Write the patient's full name, date of birth, and DOD ID number on the physical prescription, and place it in the drop box near the front entrance of the Satellite Pharmacy. These prescriptions take approximately 5 duty days to process.
• Acute or Urgent Medications (e.g., Antibiotics or Post-Surgery): Check in at the kiosk located in the main hospital pharmacy lobby and follow the on-screen prompts for immediate processing.

Activating New Prescriptions

There are multiple ways to activate your prescription. You can use the automated check-in system, activate in person, or call.

Option 1: Automated Check-in via App or Text (Fastest and Preferred)

• Q-Anywhere Mobile App (Best Option):
  • There is a new Q-Anywhere App available to download through the Google Play Store or Apple App Store on your mobile device. This allows you to check in to activate new prescriptions and ask the pharmacy team questions directly in the app from anywhere. With the app, there is no need to remember phone numbers or specific text commands—simply open the app to get started.
  • To download: Search for "Q-Anywhere" in your device's app store. Once downloaded, open the app, search for Eglin, select Eglin AFB, and follow the prompts to check in.
• Text Message:
  • Text the phrase "Get in Line" to 833-274-5398 or scan the QR code below:
• Select your Pharmacy Location during check-in:
  • Main Pharmacy: Select for same-day service. Note: Only services on-base prescriptions and acute off-base prescriptions (e.g., antibiotics, post-surgery).
  • Satellite Pharmacy: Select for routine maintenance prescriptions. Serves both on-base and off-base prescriptions. Note: Up to a 4 duty-day turnaround; drive-thru pickup only.
• Pickup: You will receive a text notification once your medication is ready for pickup at your selected location.

Option 2: In Person

Go to the Main Pharmacy. Then, you’ll check in at the kiosk. Note: ensure you have the ID or DOD ID number for the patient you will be requesting medication for.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: By Phone - Slowest and least favorable

• Call 850-883-8600 Option 2 to reach the 96th Medical Groups Central Appointment line and have your request sent to the pharmacy.
• Processing times may vary based on Central Appointment line call volume, staffing and resources.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 850-493-6297. Then, follow the prompts to select where you want to pick up your refills.
  • Option 1 Satellite Pharmacy – Drive-thru only
  • Option 2 ScriptCenter located in the Main Hospital by the Emergency Department
  • Option 3 Bob-Hope Village only for residents of the AF Enlisted village or Hawthorne House.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

The ScriptCenter on Eglin AFB is in the main hospital building by the Emergency Department and provides 24/7 access for medication pickup. Refills called into the ScriptCenter are only processed twice weekly. Refills called into the ScriptCenter will be available on Tuesdays & Thursdays after 1 p.m.

Certain items may not be available from the ScriptCenter, such as refrigerated medications and/or oversized items.

Main Pharmacy

Once notified that your medication is ready or your lobby number is called, please proceed to the pickup line located in front of Windows 5 and 6 in the Main Pharmacy lobby.

Satellite Pharmacy

Once notified that your medication is ready for pick up, please proceed to the Satellite Pharmacy drive-thru for pick up.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located in the Main Pharmacy lobby.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.