My Military Health: Improving the Patient Experience
The Defense Health Agency is changing how you access care and how we deliver it, making care more focused on you as a person. You’ll soon have faster, easier, and more convenient access from your phone, tablet, or laptop to online tools and services to help meet your health care needs.
The Defense Health Agency selected Eglin Air Force Base from among 45 military hospitals, setting it apart as one of the first five sites to launch My Military Health, a new suite of online tools and technologies to help you to engage in your health. You’ll have access to a range of digital care solutions, including:
Scheduled Virtual Visits
This new video visit platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage in their health care on their terms. Video visits do not replace in-person or telephone visits, they are simply another way to meet with your health care provider.
Joining a video visit is easy by using a smartphone, tablet, or computer with a camera, speaker, and a strong internet connection. The patient will receive a reminder email 24 hours and 30 minutes prior to the scheduled appointment time and a reminder email and text message when it's time to join the appointment. They can also enter directly from the MHS GENESIS Patient Portal up to 30 minutes before the appointment time, which means no extra logins or apps for patients to download. And since Scheduled Virtual Visits are integrated with MHS GENESIS, providers can easily access patient charts, provide referrals, enroll patients in other care programs, and schedule follow-up appointments.
If a patient doesn’t have access to a smartphone, tablet, or computer, they can still schedule an in-person or telephone appointment by calling the 96th Medical Group appointment line at 850-883-8600. Video visits are also scheduled through the appointment line.
Need help scheduling a video health appointment? Follow these five steps to get started.
1. Schedule your appointment
Call the appointment line to schedule a virtual video visit or send a message to your provider with a video appointment request via the MHS GENESIS Patient Portal. Once the appointment is scheduled, you’ll receive a confirmation email. The session link will be provided 72 hours prior to the appointment.
2. Find a suitable space for your video appointment
Choose an area where you can discuss health concerns with your care team, free of noise and distractions.
3. Choose your device
Ensure your chosen device has audio and video capability. Make sure the device has a strong internet connection to avoid connectivity issues.
4. Begin the check-in process
We recommend you join your video session 15 to 30 minutes before the appointment start time to begin the check-in process with clinical staff. Click the session link you received via text or email or join from the MHS GENESIS Patient Portal.
5. Start your session
Come prepared to discuss your questions and concerns to ensure you receive the care you need.